Delivery & Returns Policy

This policy explains how Tesseracq Labs Ventures delivers its work and how returns are handled. We sell software development and digital services, not physical products.

It forms part of our Terms and conditions. If your written quote or signed project agreement says something different, the quote or agreement applies.

We do not ship physical goods. All of our work is delivered digitally, for example:

• A live website or app on your own domain or accounts
• Design and project files
• Source code, where your agreement includes it
• Access details for the systems and accounts we set up for you

Delivery dates follow your quote or signed agreement. Work starts after we receive your deposit.

If your materials, content or approvals reach us later than planned, the delivery dates move to match. We will confirm any new dates with you in writing.

We confirm each delivery with a handover email or message that sets out what was delivered and how to access it.

You then test the work and accept it within the period set out in your quote. If you find a defect against the agreed scope, we fix it at no cost.

Digital services cannot be returned once they have been delivered. Cancellations and refunds follow our Refund Policy.

If something is missing or does not work as agreed, email us at tesseracqlabs@gmail.com or message us on WhatsApp at +60 11-2672 7701 with your name, the project and what the issue is. We will reply within 5 business days.